Refund policy
60-day Returns
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at yuiskitchen.food@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at yuiskitchen.food@gmail.com.
How to Initiate a Return
To start a return, please contact our customer service team at yuiskitchen.food@gmail.com with:
- Your order number
- A detailed reason for the return
- Any supporting images (if applicable)
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The return is due to an error on our part (wrong item/variant sent).
- The product is defective upon arrival.
Please note that shipping delays due to customs clearance, which are beyond our control, are not considered valid reasons for returns.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If for any reason you are not, you have the right to return any product within 60 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yuiskitchen.food@gmail.com.